Please make sure you have the latest version of the LA Wallet app installed as a new version was released on January 7, 2025.

There may be a variety of reasons preventing you from pulling up your vehicle registration. Some examples include the name on your license/ID does not match the name on your registration exactly or your full 9-digit license/ID number is not correct or inputted on your registration. Additionally, certain flags may impact your ability to link your registration. 

If you have any partial matches to your license, tap "Verify Ownership" to complete the verification process. If it's still not found, tap "Submit Support Request" and use both the "Scan Registration" and "Take Photo" options for further assistance with any vehicle registration related issues.

If there are no registrations found, please email help@lawallet.com with the following information:

- Subject Line: Vehicle Registration Support Request

- reason for your request

- clear picture of the front of your most recently issued license/ID

- clear picture of your most recent physical vehicle registration