Please make sure you have the latest version of the LA Wallet app installed as a new version was released on June 5, 2025.

If any of your vehicle registration information is incorrect or missing, tap the “My Vehicles” card on the Home tab, and pull down to refresh your registrations.

If you have any partial matches to your license, tap "Verify Ownership" to complete the verification process. If it's still not found, tap "Submit Support Request" and use both the "Scan Registration" and "Take Photo" options for further assistance with any vehicle registration related issues.

If the information is still incorrect/wrong, please email help@lawallet.com with the following information:

- Subject Line: Vehicle Registration Support Request

- what is incorrect/wrong with your registration

- clear picture of the front of your most recently issued license/ID

- clear picture of your most recent physical vehicle registration