If you can't log in to your LA Wallet account, create a new account with your new email then attempt to add your license/ID to it. A pop up message will confirm your license or ID is already linked to an account. Tap the Start Verification button under the message to start the verification and unlinking process. Once you are verified, your license/ID will be linked to your new account.

• For detailed steps with images, see HERE.

If you still have issues after following the instructions, please email help@lawallet.com with these two photos:

• Subject Line: Unlink License From Account
• A clear, unedited selfie (not from social media)
• A close-up photo of the front of your latest license or ID

Please make sure that you have the latest version of the app installed to use the verification above.