The latest LA Wallet app uses your device's screen lock (PIN, passcode, or Touch/Face ID) instead of a 4-digit PIN.
NOTICE: If you have an account with an email you can't access, click HERE.
- For detailed steps with images, see HERE.
To create a new LA Wallet account:
- Tap CREATE AN ACCOUNT on the LA Wallet app opening page and accept the Terms and Conditions.
- Enter your email and set a password, then tap the yellow Create an Account button.
- Enter the activation code from your email and tap Submit Code. Your account will be created once the code is correctly submitted
- We recommend using a second device (PC, tablet, or phone) to access the email so you don’t have to exit the code entry screen on your phone.
- If your device has a screen lock (PIN, passcode, or Touch/Face ID) enabled, you’ll be taken to the LA Wallet app’s Home tab.
- If your device does not have a screen lock (PIN, passcode, or Touch/Face ID), you will get an error message: Device Security Required. Your device must have a screen lock (PIN, passcode, or biometric) enabled to use LA Wallet. Please enable one in device settings and try again.
- Once inside the app, tap the Add License button to add your license or state ID.
- Tap Scan License Barcode (top right) to scan the barcode on the back of your license/ID for verification.
- Do not use the Scan tab on the bottom menu; it only verifies the license/ID and does not add it to your account.
Note: LA Wallet only works with the most current, valid driver’s license or state ID. If you have renewed or purchased a duplicate, use the new audit number provided.
If you’re experiencing problems, please email help@lawallet.com with the following information:
- Subject Line: Issue Creating an Account
- A detailed description of the issue
- The email address you’re trying to use to create the account