Orders for renewals and duplicate credentials in LA Wallet are handled by the Office of Motor Vehicles. They typically take 2-4 weeks to be delivered to the address listed on your license/ID. If it is not received 30 days from the date of purchase, please visit an OMV location within 60 days of purchasing to get a free duplicate. After 60 days, you will have to pay for a duplicate. Their open locations are listed here: https://offices.omv.la.gov where you can schedule an appointment.

The above information was provided during the ordering process on the very first prompt where you tapped the blue "Check Eligibility" button to continue with your order.