Key Information

• Your information is sent and the issue will be handled directly by the Louisiana Department of Health (LDH).

Instructions

1. Tap the Menu tab, scroll under Louisiana State Services, and select the Vaccination Card Assistance option. 

2. You will be asked if you need assistance with your health card or a child/dependent's. Tap My Child/Dependent's Health Card.

3. You will be asked what issues are you having. Tap My child/dependent's LINKS record doesn't list me as a guardian.

4. You will be asked if you’ve contacted the child/dependent’s healthcare provider to add you as their guardian, using the name on your connected license/ID.

• Select Cancel if you need to confirm this then check later for the vaccination card once it's been completed.
• If you select I have already done this, you will need to fill out a form for additional assistance. Once all boxes with a red asterisk(*) have been filled out, tap Next to go to the next page.
  • You can provide a phone number for LDH to contact you about the vaccinations.

5. The next page will require you to Select Reason for Escalation and submit a picture then tap Submit for a ticket to be escalated to LDH.

6. LDH will handle contacting and assisting you from here on out. You will need to reply directly to any email or phone communication that you receive from LDH.