Please make sure you have the latest version of the LA Wallet app installed as a new version was released on June 5, 2025.

In order to link your Louisiana Medicaid card to LA Wallet you must first create an LA Wallet account and link your Louisiana driver’s license or state ID to that account. Next, tap the Medicaid Health Plan Card on the Home tab, tap accept, and enter your Social Security or CCN Number. Once your information is entered, tap Submit to search for your Louisiana Medicaid Health Card to your account.

If not found, please contact Louisiana Medicaid at the number provided who will be able to help fix any issues.

If you are still unable to pull up your information after checking with Louisiana Medicaid, please email help@lawallet.com with your name, CCN, date of birth, and your type of Louisiana Medicaid plan. We can escalate this to be looked into further.

If you do not see this card, please make sure you have the latest version of the app installed.