LA Wallet accounts are linked to an email address. To log back into your account, you will need to log in using the same email and password you used to create your account. If you’re unsure of your password, please use the “Forgot password?” option. Additionally, if you are logging in from a new device, an activation code will be sent to the account's email address so you can verify yourself.

If you are unable to access the original email address, you'll need to create a new account (if you have not already) with your new email. Once the new account is created, attempt to add your license/ID to the account. You will be allowed to verify yourself to have your license/ID linked to your new account. Tap the "Start Verification" button to start the verification process. Once you are verified, your license/ID will be linked to your new account.

If you are still having trouble after following the above instructions, email help@lawallet.com with the following information:

- Subject Line: Unlink License/ID

- reason for your request

- clear picture of the front of your most recently issued license/ID

- clear, unfiltered selfie of yourself