Please make sure you have the latest version of the LA Wallet app installed as a new version was released on June 5, 2025.

Vaccinations received out of state are not automatically going to appear in LA Wallet. Your vaccination record needs to be updated in the Louisiana Immunization Network, LINKS, database with your out of state vaccine. Out of state providers do not have access to the LINKS database. 

Contact your primary care doctor in Louisiana or a Parish Health Unit to have your vaccination loaded into the LINKS database. You'll need to show them your valid vaccination card in order for them to do this. Make sure that your name, date of birth, and address in LINKS matches your driver's license/ID exactly.

Additionally, you can submit a Vaccine Card Assistance ticket under the Menu tab of the LA Wallet app so we can get this escalated to the Louisiana Department of Health for you. They will assist you further with this issue through email or you can add a callback number when you fill out the Vaccine Card Assistance ticket in the app.

If you do not see this section, please make sure you have the latest version of the app installed.